Provea

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‍Provéa, a specialist in the installation and maintenance of professional coffee machines, wanted to modernize its digital infrastructure to meet the growing needs of its customers and optimize its operations. With the help of TurnK, Provéa is committed to a complete transformation of its processes, aimed at centralizing the management of interventions, simplifying maintenance requests and improving customer satisfaction through an intuitive platform.

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Challenges

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• Multiplicity of application entry points : Requests for intervention, maintenance and installation came from multiple channels, requiring time-consuming monitoring and management and increasing the risk of errors and duplicates.
• Lack of visibility for customers and technicians : Customers could not easily track the status of their requests, and technicians lacked access to intervention history and real-time information.
• Manual and redundant process : The processing of orders and interventions required double manual entry, especially for the information shared on Google Sheets tables and the Distrilog software.

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Solutions

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• Centralization via a Customer Area : Establishment of a dedicated customer area interconnected with Distrilog via API, allowing customers to submit and monitor their requests in real time, consult their quotes, and manage their machine park.
• Workflow automation : Using Make to automate repetitive tasks, such as notifying customers when intervention statuses are updated and generating purchase orders when there is insufficient stock.
• Optimization of internal tools and processes : Redesign of the architecture of the tools used by Provéa, by streamlining the use of Distrilog for the management of interventions and by integrating new functionalities for technicians on Easy Mobile.

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Impacts

1. Reduced request processing time by 50% thanks to automation, allowing Provéa teams to focus on tasks with higher added value.
2. 80% improvement in responsiveness with automatic notifications and alerts, offering proactive communication to customers and reducing intervention delays.
3. Optimized user experience : Customers benefit from a simplified platform to manage their requests, while technicians have adapted tools for more accurate and rapid follow-up of interventions.

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This transformation allowed Provéa to better meet the expectations of its customers while optimizing the efficiency of its internal operations, thus laying the foundations for sustainable growth.

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