Freshworks

Freshworks: the complete solution for customer experience management

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The Freshworks business software suite approach is focused on helping businesses achieve compelling business results. This fluid, simple and fast platform allows you to master all its functionalities in a few days. Freshwork is a whole range of SaaS products or solutions (Freshresk, Freshsales, Freshmarketer, etc.) that optimize customer relationships and their engagement. It is this complete collection of solutions with multiple functionalities that charm businesses. The tool brings together and centralizes all these solutions in one place, no need to combine different tools to have a complete solution. Freshworks offers marketing, sales, support, and IT solutions.

The company's ambition is: “To help businesses better engage and communicate with customers and employees through business software that is refreshing, easy to use, feature-rich, and accessible to businesses of all sizes.”

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For your customers:

Freshdesk : A customer support solution that allows your sales teams better communication and follow-up of your prospects. This solution includes a help desk, instant messaging, a telephone contact center as well as field service management.

Freshsales : This solution is an all-in-one CRM tool, it allows you to manage your prospects and customers with a 360° vision. You can send automated and personalized sales campaigns. This solution will allow you to find more opportunities and therefore close deals more quickly.

Fresmarketer : With this solution equipped with powerful marketing automation functions, you can launch personalized campaigns, create nurturing workflows while analyzing the behavior of your customers or prospects.

For your employees:

Freshservice : It is an IT support service that allows administrators to monitor and manage the assets of their organizations. For example, you can set up inventory lists or create product configurations. This service helps you increase productivity by eliminating repetitive tasks and manual processes. This is possible thanks to powerful automations.

Freshteam : This HR software allows you to manage everything related to recruitment, vacation requests or even employee data, all centralized in one place.

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